Technical Support

1. Technical Knowledge & Troubleshooting

• Understanding of hardware, software, and networking basics.
• Diagnosing and resolving technical issues efficiently.
• Experience with operating systems (Windows, Linux, macOS).

2. Customer Service & Communication

• Active listening to understand customer problems.
• Clear and professional communication (verbal & written).
• Ability to explain technical concepts in simple terms.

3. Product Knowledge

• In-depth understanding of the company’s products and services.
• Staying updated on new product features and updates.

4. Remote Support & Ticketing Systems

• Proficiency in remote troubleshooting tools (TeamViewer, AnyDesk).
• Using ticketing systems like Zendesk, Freshdesk, or ServiceNow.

5. Networking & IT Fundamentals

• Basic understanding of TCP/IP, DNS, VPN, and firewalls.
• Ability to diagnose internet and connectivity issues.

6. Problem-Solving & Analytical Thinking

• Quickly identifying the root cause of issues.
• Applying logical steps to resolve technical problems.